Question 1

What services does 5YARDS MEDIA offer?

Accepted Answer

Creative direction, content development, photography and video production, campaign development, copywriting, digital assets and corporate media support. The final list will be validated against our trade licence activities.

Question 2

How do I request a quotation?

Accepted Answer

Send a brief through the Start a Project page or contact us directly. We reply within two working days.

Question 3

Can I purchase a fixed-price package?

Accepted Answer

Yes, once packages are activated for online checkout. Pricing and deliverables are confirmed in writing first.

Question 4

Which currencies do you accept?

Accepted Answer

AED, USD and EUR at checkout. Invoices are issued in the currency selected at the time of purchase.

Question 5

When does work begin?

Accepted Answer

Work starts after the proposal is accepted in writing and the agreed deposit or full payment is received.

Question 6

How are project timelines agreed?

Accepted Answer

Timelines are set in the written proposal, based on scope, availability of source materials and production complexity.

Question 7

How many revisions are included?

Accepted Answer

Each engagement includes a defined number of revision rounds. Additional rounds are quoted separately.

Question 8

How will final files be delivered?

Accepted Answer

Digital delivery by email or shared workspace, in the file formats agreed in your proposal.

Question 9

Can I cancel a project?

Accepted Answer

Cancellation is handled in line with our Refund and Cancellation Policy. Work already delivered is non-refundable.

Question 10

Are deposits refundable?

Accepted Answer

Deposits become non-refundable once production has commenced, in line with our Refund and Cancellation Policy.

Question 11

What information should I provide?

Accepted Answer

A short brief, target audience, objective, deliverables, timeline and any brand assets you already have.

Question 12

Do you work with businesses outside the UAE?

Accepted Answer

Yes. We invoice in AED, USD or EUR and deliver digitally.

Question 13

How do I report a payment issue?

Accepted Answer

Use the Contact form and choose the Payment enquiry category. Include your order reference if you have one.

Questions, answered.

Have a brief? Let’s look at it together.