Five Yards Media LLC supplies creative and production services, not physical goods. Nothing is shipped. This page explains how a scoped service is delivered.
What is being supplied
Each offering on the Services pages describes what is included, what is excluded, and what is delivered at the end. The written scope issued after an enquiry is the definitive description for that engagement and takes precedence over the website.
How an engagement starts
- You send an enquiry or request a date.
- The studio replies with a written scope, fee and indicative schedule.
- On written acceptance, an invoice is raised with a 50% deposit. Studio time is scheduled against the cleared deposit.
Timelines
Delivery dates are agreed in the written scope for each engagement, because they depend on the scale of the work, shoot availability and the client’s own review cycle. The studio does not publish blanket turnaround times. Where a date is agreed, the studio states what it needs from the client and by when in order to meet it.
Reviews and amendments
The number of review rounds included is stated in the scope. Amendments within the agreed creative direction are expected and included. Changes to the direction itself, or additional deliverables, are re-scoped and quoted in writing before work continues.
Delivery and handover
- Final files are delivered digitally, in the formats and structures set out in the scope.
- Delivery is by secure download link unless another method is agreed.
- Usage notes are provided where the deliverable needs them.
- Source and working files are provided only where the scope says so. Archive retention periods are stated in the scope.
Location and travel
Production takes place at an agreed location. Travel, permits, location fees and other third-party costs are agreed in advance and recharged at cost where applicable.
Fees and tax
Fees are quoted in AED and exclude VAT and third-party costs. The applicable VAT treatment is confirmed on the quotation and invoice issued by Five Yards Media LLC.
If something goes wrong
Raise it in writing as early as possible. The studio’s cancellation and refund position is set out on the Cancellation & Refunds page, and the complaints route is on the Complaints page.
Contact
management@fiveyardsmedia.online · 0589069029 · 654 Shams Business Center, Al Messaned Media City-Sharjah, United Arab Emirates.