If something about an engagement has gone wrong, we would rather hear it directly and early. Complaints are handled in writing by Five Yards Media LLC at 654 Shams Business Center, Al Messaned Media City-Sharjah, United Arab Emirates.
The process
01 Write to the studio
Send the details to management@fiveyardsmedia.online, quoting the project reference on your scope document. Tell us what happened, what you expected, and what outcome you are looking for.
02 Acknowledgement
We acknowledge every complaint in writing within two working days, and confirm who is handling it.
03 Review
We review the scope, the correspondence and the delivered work, and come back to you in writing with our findings and what we propose to do.
04 Resolution
If you accept the proposal, we carry it out and confirm when it is complete. If you do not, tell us why and we will look at it again once more.
What helps
- The project reference and invoice number, if there is one.
- The specific deliverable or shoot day concerned.
- Dates, and copies of the relevant correspondence.
Record keeping
Complaints and their outcomes are recorded so the studio can see where its own process needs to change. Personal data in a complaint is handled as described in our Privacy Policy.