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FiveyardsMedia

Client support

If something needs attention, write to us.

Support goes to the studio, not a ticket queue. We aim to reply to written enquiries within two working days.

  • A live project

    Write to your named studio contact, or to the studio address below, quoting the project reference on your scope document.

  • An invoice or deposit

    Invoices are issued by Five Yards Media LLC and include the project reference and payment details. Quote the invoice number when you write.

  • A delivery or file access

    Final files are delivered in the formats agreed in the scope. If a link has expired, ask and it will be reissued.

  • A complaint

    Complaints are handled in writing and acknowledged within two working days. The process is set out on the Complaints page.

Payment

No card details are taken on this website. Once a written scope is accepted, an invoice is raised with a 50% deposit and payment instructions. If you receive a request for payment that does not match an invoice from Five Yards Media LLC, contact the studio before paying it.